TERMS & CONDITIONS

We offer digital services across all package categories (e.g. web and app development, e-commerce setup, marketing, branding, etc.). The exact scope of each project or package will be set out in your proposal or order. We will deliver the Services with reasonable skill and care. Timelines and deliverables will be as agreed; however, any delivery dates are estimates and may change if the Client delays providing required content or feedback.

We will use our best efforts to meet agreed deadlines, but we cannot absolutely guarantee dates (time is not strictly “of the essence”).

After delivery, any technical issues or defects reported by the Client will be acknowledged within 48 working hours and we will strive to resolve them within 5 working days. We will keep you informed if issues take longer to fix. This defines our service-level expectations for support.

All fees are as quoted and exclude VAT or other taxes. Unless otherwise agreed, we require a 50% deposit upon acceptance of the quote.

For one-off projects (e.g. a website or store build), we will invoice the remaining balance upon completion of the work, before final handover.

For ongoing/retainer services (e.g. monthly SEO, analytics, social media management), we will invoice monthly in advance.

All invoices are payable in GBP within 14 days (or as stated) of invoice date. We accept payment by bank transfer or other agreed methods.

If any payment is late, we reserve the right to suspend Services until payment is made.

Unless stated otherwise, the initial deposit is non-refundable once paid. Until the deposit is paid in full, the order is not confirmed.

You are responsible for any VAT or other taxes due on payments. You will also reimburse any agreed third-party costs (e.g. hosting fees, stock assets, domain registration, special fonts or plugins) that we incur on your behalf. These third-party costs are not included in our standard fees unless specified.

If you request work outside the agreed scope (changes, extra pages, new features), we will provide a separate quote. Such extra work will be billed at our standard rates. Delays or extra work caused by the Client (e.g. late provision of content or unapproved change requests) may also incur additional charges.

Please note that in marketing or development services, we cannot guarantee specific results (such as sales, search rankings, or social media reach). While we use best practices, particular outcomes are not assured.

For any subscription or recurring services (e.g. monthly SEO, analytics, social media management), the initial term is as specified in the quote. After that term, the Agreement will automatically renew for successive monthly periods unless either party gives notice to cancel.

You must give at least 30 days’ written notice before the end of the current term to stop renewal. Notice should be sent by email or recorded delivery. Upon cancellation, the service will continue until the end of the paid period; no refunds will be given for the remaining period.

If you fail to pay fees for a subscription service, we may suspend or terminate the service immediately. If we terminate our services for non-payment or breach of these Terms, you may still be liable for fees due for the remainder of the term.

For project-based services, once work has started we generally do not accept cancellation except at our discretion. If you attempt to cancel after acceptance, the deposit will be retained by us, and any unpaid portion of the fee will become immediately due. For monthly services, you may cancel as above (30 days’ notice after any minimum term).

We reserve the right to suspend or terminate work if you fail to pay on time, or if you breach any material term. If we terminate for your breach, we may invoice you for the work completed up to that point.

If you provide any content (text, images, etc.), you warrant that you have the rights to use it. We accept no liability for misuse of your supplied content.

Apart from statutory rights, once payment is made for services (especially after acceptance of final deliverables), we do not issue refunds.

Unless otherwise agreed, we retain copyright and all intellectual property rights in the work we create. Upon full payment, we grant you a non-exclusive licence to use the deliverables for the intended purposes.

You remain responsible for clearing any third-party IP in your supplied materials (e.g. stock photos, logos). If you want broader rights or additional licences (e.g. resale rights), this must be expressly agreed and may incur extra fees.

Each party shall keep confidential any proprietary or sensitive information received in connection with this Agreement. This includes business information, strategies, and non-public materials. This mutual confidentiality obligation applies during and after the term of the Agreement.

To the fullest extent permitted by law, our liability for any claim arising under or in connection with these Terms is limited to the total fees paid by you for the specific Services giving rise to the claim.

We will not be liable for any indirect, special, incidental, or consequential loss or damage (including loss of profit, business interruption, data loss, or reputation).

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud.

You agree to indemnify and hold harmless Digenics Ltd and its employees and agents against any losses, damages, costs or claims arising from (a) your breach of these Terms, (b) your misuse of the Services, or (c) any content you provide that infringes third-party rights.

We comply with applicable UK data protection laws (the UK Data Protection Act 2018 and UK GDPR). When providing services, we may process personal data; such data will be handled lawfully and only for the purposes of the contract. Details are in our Privacy Policy.

These Terms are governed by the laws of England and Wales. Any dispute relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Call us at UK Office: (+44) 7555 572281 or Pakistan Office: (+92) 3392451370 or visit www.digenics.com.